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Delivery Costs & Information

During checkout, you can choose from the following delivery options:


United Kingdom Supersaver Delivery 3-5 Days

Order value over £35.00: FREE Standard 3-5 day delivery within the United Kingdom

Order Values Between:
£0.01 - £3.99: - £1.99 P&P
£4.00 - £23.00: - £2.99 P&P
£23.01 - £34.99: - £1.99 P&P - Special Offer, Normally £3.49
£35.00 and over: FREE - Special Offer, Normally £3.89


United Kingdom 1st Class Delivery

Order Values Between:
£0.01 - £3.99: - £2.49 P&P
£4.00 - £23.00: - £3.99 P&P
£23.01 - £55.00: - £2.99 P&P  - Special Offer, Normally £3.99
£55.01 - £105.00: - £3.99 P&P
£105.01+ sent by courier £9.99


Courier Delivery - UK Mainland

Order Values Between:
£0.01 - £89.99: - £4.99 P&P
£90.00 and over: - £9.99 P&P


Courier Delivery - Outside UK Mainland: Northern Ireland, Scottish Highlands, All Islands including Guernsey, Jersey, Isle of Man, Isle of Wight, Scottish Islands, Shetland, Orkney and Hebrides

£19.99 P&P


European Airmail

Order Values Between:
£0.01 - £29.00: - £4.99
£29.01 - £49.98: - £5.99
£49.99 - £89.99: -£8.99
£90.00 - £99.98: - £12.99
£99.99 - £199.00: - £15.99
£200.00 and over: - £19.99


International Airmail

Order Values Between:
£0.01 - £29.99: - £7.99
£30.00 - £47.99: - £9.99
£48.00 - £69.99: - £14.99
£70.00 - £99.99: - £16.99
£100.00 - £149.99: - £19.99
£150.00 - £229.99: - £29.99
£230.00 and over: - £39.99


Orders placed before 2:00pm Monday to Friday will be sent the same day. Orders placed on weekends or Bank Holidays or after 2:00pm will be sent the next working day.

Postage and packaging costs are the customer's responsibility unless otherwise stated. The customer is also responsible for ensuring they input the correct delivery address - any orders that are delayed or lost due to the customer supplying an incorrect address or post code cannot be refunded or replaced.

We aim to send all items Standard and First Class Items via Recorded or Tracked Delivery apart from orders that only contain Self Tan Mitts or a single Travel-Size product as these items normally fit through a letterbox. These items will instead be sent via standard 1st class post.


Delivery Times

United Kingdom Supersaver Delivery 3-5 Days

Items are sent via Royal Mail Second Class Post and normally arrive within 3-5 working days of dispatch.

United Kingdom 1st Class Delivery

Items are sent via Royal Mail First Class Post and normally arrive within 1-3 working days of dispatch.

Whilst every effort is made by Royal Mail to ensure that items are delivered within these timeframes, this cannot be guaranteed by Hub 7 Ltd. 

Courier Delivery

Courier Delivery is a trackable service that is normally delivered within 1-2 working days of dispatch, and whilst every effort is made by the courier to ensure that Courier Delivery items are delivered within this timeframe, this cannot be guaranteed by Hub 7 Ltd. Courier Delivery is not made on weekends. Please note that we do not offer a guaranteed next day delivery service. Any special requests to receive an order on or by a certain date must be made prior to placing an order to avoid disappointment.

The cut-off time for same day dispatch of Courier Delivery orders is strictly 2:00pm (Mon-Fri). Any orders placed and received anytime after 2:00pm will be processed the next working day.


Delayed and Failed Deliveries

Please note that whilst delivery is usually free of issues, we cannot guarantee the speed of the delivery service and cannot be held liable for delivery delays caused by Royal Mail or the courier. Royal Mail delivery normally takes 1-5 working days. Orders not delivered in line with Royal Mail terms can only be resent after 15 working days have elapsed and Royal Mail confirms the item is classed as lost. Orders cannot be cancelled/refunded until 15 working days have elapsed and the item is classed as lost, as according to Royal Mail items are still in transit and likely to be delivered up to 15 working days after dispatch. We offer and recommend Courier Delivery (a DHL/Yodel service) to help avoid any potential delivery issues.

If a customer fails to collect or fails to arrange a re-delivery date for a parcel which Royal Mail or a Courier has attempted to deliver within 7 days of the original delivery attempt, the parcel will be returned to Hub 7 Ltd. Hub 7 Ltd are happy to resend the order after it has been returned to us, however because Royal Mail or the Courier have attempted delivery we are unfortunately unable to resend your parcel free of charge. The original postage and packaging charges will apply again and need to be paid in advance by the customer before a returned order can be resent.


European Shipping and International Orders

European orders normally take between 5-14 working days to arrive (the average being around 10 working days), however sometimes delivery can take longer due to customs in your country.

International (i.e. countries outside Europe) delivery times are normally from 7 working days. European/International orders cannot be resent or refunded until the parcel has been deemed as lost, and this process can take a minimum time of 4-6 weeks from dispatch.

International customers must choose the European/International Airmail option during checkout. International customers may be charged import duties and/or taxes by their country's customs office. These fees are the customer's responsibility and are paid to your country's customs office upon receipt of the package.